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Hospitality and Tourism Operations Management

Post Graduation in Hospitality and Tourism Operations Management



More Information - 2016/2017
A Two-Year Ontario College Graduate Certificate Program 
Program Code: THM1
Campus Code: LC (LC - London)
September/January Admission
15 week terms


Program Description
This two-year Ontario College Graduate Certificate program is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of all operations involved in hospitality businesses of varying size and complexity.
Contact
School of Tourism and Hospitality: 519-452-4289

English Language Requirements
International English Language Testing System (IELTS) test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years


Learning Outcomes 
The graduate has reliably demonstrated the ability to
1. Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
2. Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
3. Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
5. Develop a sound organizational marketing plan.
6. Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
7. Select and utilize industry-specific and generic software packages relating to operational planning and management.
8. Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
9. Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
10. Maintain service standards and address business needs in an ethical and socially responsible manner.
11. Develop, implement, and revise strategic operational plans for a department or business.
12. Conduct meetings and make formal presentations employing effective public speaking skills and techniques.


Careers - 2016/2017
Career Opportunities
Graduates of this program will find employment in a variety of disciplines from the hospitality industry including: Hotels, Resorts, Convention Centers, Restaurants, Tourism Offices, Tour Companies, Airlines and Cruise lines. Job titles for potential graduates may include Guest Service Agent, Guest Service Supervisor, Restaurant Supervisor, Reservation Supervisor, Banquet Supervisor, Front Office Supervisor, Food & Beverage Supervisor, Housekeeping Supervisor, Night Auditor, and Sales Coordinator.


Courses
Hospitality and Tourism Operations Management-2016/2017
Year 1
Take all of the following Mandatory Courses:
PBRL-6004Internship Preparation 12
FDMG-1039Dining for Professional Success3
SANI-1002Sanitation & Safety1
COMM-6026Language of Hosp. Management in Canada4
BEVR-6001Beverages, Wines & Spirits3
COMP-6044Computer Skills for Hospitality Mgmt4
TOUR-1005Tourism Industry-Intro2
FDMG-1021Food & Beverage - Practical2.5
HOSP-5001Hospitality Human Resources Management3
HOSP-6004Accommodations Management3
HOSP-6005Cost Control for Hospitality Management4
TOUR-6006North American Tourism3
DEVL-6018Internship Preparation 21

Internship
Take the following Mandatory Course:
PBRL-6010Internship14

Year 2
Take all of the following Mandatory Courses:
ACCT-5012Managerial Accounting3
COMM-6019Advanced Professional Communication3
MGMT-6031Ethics, Social Resp & Sustainability3
MGMT-6084Project Management4
MKTG-6021Marketing for Hospitality Management3
HOSP-6006Restaurant Management Practical2.5
MGMT-6042Organizational Performance3
MGMT-6072International Sales Skills3
HOSP-6007Hospitality Industry Insights3
HOSP-6008Hospitality Law & Risk Management4
HOSP-6009Revenue Management3
HOSP-6010Hospitality Management Capstone4



Overview - 2016/2017
Please note: Hospitality and Tourism Operations Management, THM1, is open to international students only.
Canadian students, please see Hospitality and Tourism Management, THM2.
Designed for university and college graduates seeking a career in the tourism and hospitality sector, this program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of hospitality businesses of varying size and complexity.
You will apply critical thinking, multitasking, and problem-solving skills in demand by the hospitality industry. Analytical and collaborative problem solving skills will be developed through the use of authentic case studies with leading industry partners and relevant industry technology.
Practical hands on training will develop your customer service and supervisory skills in our fine dining restaurant Saffron’s and quick service delicatessen Olive Oyle’s Deli. You will apply teamwork and leadership skills, create strategies for supervising, motivating employees, and work as a team to achieve the goals and objectives of the hospitality workplace.
Graduates will have developed business and management skills applicable to various hospitality sectors including accommodations, food and beverage, guest services and tourism. You will be equipped with the knowledge and skills required to assume first-line supervisory and management positions in the evolving fast-paced rewarding world of the hospitality industry.
Features and benefits:
Earn while you learn - this program includes a four-month paid work term within the Canadian Hospitality and Tourism industry.
Pathway to Canada - this two-year program may lead to a longer work permit for international students (of up to three years in Canada).
Management experience - this program is unique in that you develop both extensive knowledge of the hospitality and tourism industry as well as a strong skill set in management.

Advantages of this Program

Earn and gain practical experience. Start working from day 1, part-time 20 hours in a week during your academics and full time during your Vacation.
Pathway for 3* Years of Open Work Permit.
Prospects of applying for Permanent Residence visa are much higher in Canada. 
Earn minimum of $11CAD/hr as per the minimum wages set.

For Further Details Contact us on 022 22633400/02/04/05